SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Sheikh (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of omgpets.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast shipping
A bit too big
Overalls came on time, the track was tracked, to Khabarovsk a little more than a month) cute, but alas and Ah, did not guess with the size, our York is too small, does not converge. But it's my fault, laziness was to measure the dog. Seller thanks and prosperity))
The goods came earlier than expected. In good condition. Thank you store
The quality is very good, it is very warm, and it is perfect for a toy
Well made, no protruding yarns.
Everything is gorgeous in size approached, the parcel came quickly (somewhere for 2 weeks)
Free shipping Red love good
Good quality
Size L is very suitable for 3kg - 6mos yorkie puppy
Perfect! Everyone, including the dog, liked
Sewn qualitatively .... Fit in size
Cute clothing for dog. Shipping super fast. 2weeks to Latvia.
All Super.
Took a chihuahua, everything came up
Was perfect!! Size M for Yorkshire 2,5 kilos
kk
The order arrived very quickly. Already updated. Super fabric. Soft bright! Seller 5 +++ recommend!!
Cool suit but sorry not enough.
Very soft and pleasant. I got very quickly, about, in 10 days.
Excellent suit, but on our little yorks, weighing 1200, the size of xs was quite small.
Thin, there is no hole for attaching the leash, but in general nothing)
Super quality! I advise everyone! At york 2,5 kg ordered m
Size s on toya (1,8 kg) came well))))
Had to do some minor adjustments but still fits
The product came already small to us 4 months and us little much. the material is soft but not the same as in the picture. the threads stick out.
Very cool kombenizonchik)) dog only a little familiar, it gnaws))) delivery a little more than two weeks)
The order came for 20 days. kombez soft no smell. sewed not bad enough, the more the price is not great. minus two ☆ 2 riveting (stated the sample of 3!!! whether married, or fraud ..
Kombez wonderful! my пекинесу at the time. thank you store.
Very cool items!!! all as in the description. goods I recommend. very nice and fluffy)
Thank you store. soft fleece unitard very much. fast shipping. the date of purchase, until the post office in Chelyabinsk, two weeks.
Made a paid delivery, goods arrived in St. Petersburg for 10 days. the quality is excellent, looks like the photo, size fits the description. I recommend store!
Everything is fine a little thread sticking out but it is not fatal. Dog took one size larger had xs and i ordered s After a few months will be just! Thank you all very well If the dog will order more!! Ппрмерно came in 2 weeks!
Fits perfect on my french bulldog. He weights 12kg. Thanks!
Mto arrived ahead of schedule. in excelent conditions. recomendo.
Figment excellent, soft and stay well to my doggy (poodle Medium), addition took 17 days to arrive
I ordered this suit on the cat of the Sphinx, and the is the size is small, and it is inconvenient for him And the suit itself is good
Beautiful outfit dog, soft and warm fabric. the size of the table is correct.
Class!!!! it's a little more than a week very quickly
Posting was a month not monitored. Overall the little dog is very cool. the material is soft, nice, plush. sewn well, flat seams, neat, no smell. size went exactly to my dog. I have cur 4 kg. flat embroidery, cool. the collar to insert a rubber band, and will be the most.
Funny plush costume. the цвегпинчера size m a little too small.
Delivery month, bolshevat bit, Well, nothing, as well as a good комбиниезон
Great product. very soft. and also my liked. italy twenty days delivered. store thank you!
To Moscow 19 days very quickly! the quality is excellent! мягктй fleece odorless, thread does not stick! size came too great on cocker kg The only thing it has a notch for pisyun boys in the stomach... and everything is fine!
A great suit, very nice! the cat kg almost perfect the pope only gum pinched will be clean. corresponds to the dimensional grid.
Arrived within 17 days. The sizing is accurate. Unfortunately, it is a bit small for my dog, but it's my fault. Dear heart I recommend the store!