SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Sheikh (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of omgpets.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality, i recommend
Very cool!!! Thank you.
Excellent
Roupinha de boa qualidade e bem quentinho To or PUPPY!!! recommended or store.
Very cool jacket. a little bigger but it looks great. very high quality product. I recommend the store.
Delivery month with a small. ordered on the terrier. we have the eternal problem with sleeves. all sit well, but the sleeves-paw large. there is no exception. the length is good, but the neck and legs bolshevat. Parameters: the back of 29 cm, the neck is 33. you can order s. everything else was fine. very nice looks and интелегентно.
High quality sewn. in a nutria with "fleece". warm thing. It looks stylish. prodavets sociable, helpful. do not order first time. I recommend Shop!!!!
20 days p/arrive! perfect product, flawless finish...
Super quality! clothing is very convenient fasteners-buttons. my йоркширским терьерам little too big size s, but in general it does not interfere noske.
Received! thank you very much!!! went long, but it was worth it! quality super!!! New York kg-ordered the s-ku, went perfectly!
Sooo quality sewn!!! warm. in the winter. stylish. beautiful!
Amazing! The size is perfect and the clothe!!! I loved!
Ordered a jacket on March 30. In Krasnodar came on April 26. was written in the status "untracked" but the track until that was a pleasant surprise. product matches the description sewn carefully, thread does not stick, there is no smell. my yorochku weight kg 400g and a length of 27 cm approached the size m. thank you store.
Tamanho "m" para dele peito perfeito meu chihuahua 3 kilos... no!
Goods went a little more than a month. great blouse. the quality is excellent. went perfectly.
Sweater super. zakazala xxl size (ош-29, ог-45,. 40), very good podoshel. thank you store that did not have long to wait.
Blouse very much, all came, I advise warm, soft, the dog in it just симпампуля, was little more than a month
Blouse just super! all come. ordered size xl. I have the Chinese, came all excellent. had problems with getting. goods in Moscow for some reason given additional new track and a different name! if not familiar mail may not receive. the store is very sociable, promptly respond to questions. the end of the protection promised a new product in case of non-receipt. highly recommend seller!
Thank you store. great product! clean, without thread and hole punch neat
Came quickly, size 2xl on German Spitz. all the whole nicely done. thank you!
Perfect. quality product. same as described on the site. my dog weighs 11 kg and bought the XXL size. was accurate