We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Same as the description, I recommend
Awesome product. Thanks
I recommend :)
The order came in 2 months. I already had this product, but since it doesn't last very long I needed a new collar for my dog. Quality looks good at first, but it diminishes over time, as you can see in the photos.
Really pretty a big hair for my kitty but he just fits his cheek
In ukraine very quickly realized, expected that the handkerchief will be more, on long-haired seals it is almost invisible cat like, this is the first collar that does not try to remove and with pleasure goes for a walk. Thank you.
Everything's gone. Fully corresponds to the description.
Regret a collar is piece picture 2 good but i have 3. .. so 1 hondtje has now stukke collar. sorry
Would be ponasyschenney color but nothing! it was necessary to take the red)
Very long delivery, but otherwise everything is fine.
so cool, great quality, love it
Super delivery 19 days, for such trifles mega fast, the cat is shocked Th for business?!) quality is excellent, looks nice))
Very much. the quality is good. delivery fast.
I ordered on July 6 29 has already received. the track on the territory of Russia is not tracked, but most importantly come :))) took 2 size xs and s-small yorkies xs perfect s can be adjusted smaller. but i probably third order still the smallest size painfully they carefully it look. no thread, uneven seams, leash is where tacked. looks good not cheap. 5 + for shtukentsiyu very happy! thank you!
L went perfectly French Bulldog good quality.
Good collar) собакену like. came in about 30 days. there was no smell, thread was not there)))
Collar is normal, not leather .... but it is acceptable for this цену1только Shoal PPC as long!!!!!!!!!!
Came for 2 weeks the handkerchief is not as big as in the photo, in the photo seems small size. size m and the pug and a bulldog butt at the last hole.
Excellent osheynichki, ordered the smallest my two medium-sized cats-proved bolshevat, but easy to cut. in general, everything is fine! came quickly, track but i chose the paid delivery. satisfied with the product, looks cool. and I recommend the store!
Thank you! the collar is quite durable. bandana мвловата at first glance, but the dog is not tried on. I liked but my husband is not happy.
Come quickly. there is an unpleasant smell. already walked one time dog we very energetic, love to pull in different directions, the collar does, All whole, all is well. cheap, however a strong and is made carefully. I recommend.
All as in the picture. bright, beautiful. but with a little marriage, not stitched corner and come the order quickly, thanks to the store.
Went to Voronezh exactly one month! great collar my friend was very happy. but my dog was stolen. definitely recommend the store and the goods. good quality dog collar with thoughtful details.
Thank you excellent quality of service 20 days before ухты. a little too big