SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Sheikh (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of omgpets.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is exactly as in the picture! I order for the second time and the second time is very very satisfied!
Sweater super! Very soft, not scratchy, котя happy :)
Cute jumper. It fits perfectly on my cat.
Very fast shipping, super
The color is darker than ordered, and everything is good, thank you!
Sweater very soft to the touch, Sphinx 5 kg at the time.
Small. Please send the size bigger. Unfortunately the store did not hear me
Thanks Good quality fast delivery.
Excellent, thanks :)
Blouse came for a cat), everything is done qualitatively, smell, however, not very nice but it's the little things. to Moscow was about 20 days. I enjoyed it! will be measured on the cat))
Great blouse! size approached, material is pleasant to the touch, soft. now do not freeze in the winter))) thank you!
Very happy. Kitty 8 months weight 3 kg абиссинской breed.
Order came quickly less than a month. took the size s, about 2 kg. due to quality very soft to the touch no smell. I recommend)). very happy.
Very fast delivery. sweater super!!! I will order more but the bigger size. thank you store!
Good quality nice binding. to Moscow 12 days.
Ideal size for cats, it has the body more elongated. fast delivery and excellent quality.
Shipping about 1 months. product complies with the description and photos completely. wonderful knitted sweater. ordered size s. goods are satisfied. the bottom резиннке slightly soiled, I hope to wash.
very pretty, came the right size. shipping fast.
Super fast delivery! excellent quality) size m худющего cat Cornish Rex rex weight 3 kg)
Delivery 2 weeks collar sweater is a bit different from the photos on the site. size l seal weight kg just. sweater good
Very cute the sweaters. excellent quality. very responsible store.
Three weeks before the Saint-Petersburg. my cat came. with the size of guessed.
A great sweater)) ass Mike Farley, nice and very accurate mating)) cat also liked)) thanks store))
Very fast delivery, just a week! Sweater is unbelievable cute but shame I didn't choose bigger size for my cat
Super sweater! very much! first ordered a size m, but then he hesitated and cancel the order, perezakazala. at the time. thank you store!
Cat unusual but it brook) Super-fast delivery-just 3 weeks)
Very good! warm fabric and came well packaged. thank you!
The quality is excellent! the village is perfect a courier brought home!
Sweater is warm, soft, sewn well. my cat really it is warm and comfortable))
Great blouse, the cat is certainly not accustomed to), but warm came quickly.
The material is soft, and the finishes are perfect! thank you will come back the purchase.
Great sweater! super quality!
Cool sweater)) look at the photo. no comments)))
All quickly with tracking! super store! I recommend! the quality is good. there was some unpleasant smell, but after washing disappeared.