SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Sheikh (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of omgpets.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is perfect. It Is very very nice.
Fits perfect, looks perfect. Well done
The order came fast! the size picked up exactly! quality jacket is very good. I am happy. thank you very much!!!
Great jacket! soft warm! the quality no complaints! thank you store! I recommend. unfortunately, made a mistake with the size (dog toyterer 24 cm, weight 2100; 12 is very large. still good jacket!!!
Súper cute jacket and fits perfectly. Size 16 or XL for a 7kg schnauzer
Goods come schA two weeks. Rosemary went. s. toychik weight 1800
Super fast delivery! 9 days! size approached, I took size 12 on the Chihuahua 2700 kg. a little loose, but in general good!
Perfect, very quality nice, the CARVING perfect A 12.
Ordered two dogs .. Slim jeans, identity lining is very thin, York longish sleeves
That beautiful flak jacket! was the perfect number for my baby. was a charm!!!
Fast shipping! quality on 5 +! the only thing a little too big (hanging on the chest). I would recommend
Super. fast quality at altitude. I will be ordering more
Great jacket! all came, dimensional mesh corresponds to reality, the length of 30 ordered 14. jacket inside the insulation, in the abdomen there are two buttons to adjust the size of more or less.
wow this us the best things I've bought off Aliexpress. such good quality and fits perfectly
I ordered 23.03 of this year in Ukraine arrived 4.05. everything fits the description. I will be ordering more very quickly and efficiently. thank you
Fast delivery to Moscow) is already the second order, the first one was too big) to sneeze 3 kg size 10 perfectly
This is so Cool. It's little too small but that's no problem for me ;)
Very cool jacket, really fancy design, fits my dog very well. all of transaction went well.
so cute...really worth its money, jacket soft inside, also good for colder days. my dog got a present, looks very stylish . all perfect, very nice store, great shop! normally my dog has xxxl , so this is 18. smaller dog has xxl, this is 16. thank you seller for the bow!
Amazing jacket! Quality is much better than I imagined. Inside is a nice soft plush/fleece material. So so so cute!!!
Product came quickly. denim jacket super! the quality is good! but unfortunately the size it was great. I put the dimension table on the label. I recommend store!