We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Took the biggest but for Jack Rasel terrier for a small, cat like races.
Thanks for the crib! Pet really liked!
It came in 3 weeks. All as in the description
Wonderful basket, quickly.
Everything came as soon as possible in due quality. No claims. Thanks to the store))
In the photo of a brown color, what came and a blue basket to use for half a year, I wash often. But she's totally whole. Comes without extraneous odors! Very fast! Cat immediately in goes to sleep in a new)
Got it fast. Everything corresponds to the declared. Thank you)
I took a lounger for a cat, material and dimensions as in the description. The only thing I did not like is that the sides do not hold the shape
Came but not much later than written
Good for little dog.
Came quickly, the cat sits, studies, the store thanks!
Everything suits. Delivery on time.
Has Little filling… But otherwise okay
Received 15 days after my order. I recommend the store!
Very fast, brought home the courier. Pussy like. Thank You Very Much.
Came very quickly for 2 weeks. Quality 3 +!!! Only for small animals to 2-3 kg. Did not communicate, but feedback without stars leaves.
The buyer immediately sent the goods, but not nearly as always tuponul, brought a very long
Send fast shipping within months, fits the description of goods, all is fine!
Good lezhanochka, lukewarm! SPB ordered 24.09, received 12.10!
Color came to the wrong order, ordered yellow come wild orange solid synthetic, actually if you do not mind the money order
For medium cat bed small. IN LITHUANIA came quickly for 14 days.
Excellent bench, second order. Cat happy
Good bench, but not enough for our cats. Recommend for small pets
The bed is very good. Cat sleeps with pleasure
Came quickly, cats like.
Order shipped quickly, Courier brought home. Animal Love Of course but quality is not very
Thank you very much! fast delivery. cat weight kg. fit. not form holds.
Product arrived fast half the allotted time. good arrived without any packaging defeito.exe lens store
Bed was of course a little longer than I thought, but in general, all liked such as in the description even more than I was thinking, my cats liked and it is constantly came a whole, nice color, generally advise!)))
Thank you :)
Excellent litter) for an adult cat 50*40 perfect fit, the store did not parcel arrived as quickly in the history of my orders aliekspress-ordered 19.07 and 03.08 was already in the mail, in general, the order is very happy and not just me))
Cool, soft thank you for very fast delivery to St. Petersburg for 7 day came.
Lovely dog basket shopping 3 weeks dejas it arrived sweet love it. Thanks to store.
Expected that there will be more but in the end the cat committed not interesting thing but very fast delivery.
Parcel arrived quickly. no smell, Kitten liked. track tracked until the arrival of the post office. the store umnichka I recommend
Good, but nothing special. Хлюпенкая fine thing I can not say good пhошита or something. I think the cat will like it, but life may be small.
Excellent! fast shipping! satisfied with the cat)
Came quickly, the quality is good, I recommend!!
Surprisingly fast delivery-ordered 20.06 30. 06. couch my cat appreciated at once-like. thank you for the gift. I put 5 stars.