SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Sheikh (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of omgpets.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks and works great.
Great leash for very small dogs or cats. Everything is so miniature and light. The handle is also small, for a large hand it will not be very convenient. I wrote 3 meters-not enough for a walk.
Give this a little slowly cold but Okey
In the descriptions of the store, the leash looked more serious and more. To the benefit of satisfied sticky in reality. Let's see how he shows himself into operation. Add the tip.
This is the best purchase on Ali, very glad, the size is smaller than expected, in the hand is comfortable. Delivery to Kiev 3 weeks. I recommend the store to everyone!
Delivery is fast. Item according to description.
Corresponds to the description
Came all the whole, in quality check the entrance of the walking dog
Good product ! I recommend.
Delivery to tver just over two weeks. The leash is good, strong. Let's see how it will be in operation
I liked everything! Thank you.
The order was received, all as in the description, sfor the store.
The anklets look out like the picture of the website. Well packed, and reasonably fast receive, since it from China should come. I go sure once more at this company order.
nice, nice, nice!
Fantastic product and excellent service. Thank you!!
tape measure, work fine. suitable шпица japanese
Good retractable leash today is the walk with him Thank you
Good Quality and fast shipping. Good store! Recommended.
Until all happy.
Good tape, but it would be even one screw for fixing and the dog pulled harder and it just fell apart. actually 5 meters
Cute little kitty leash. Works great. Thank you store.
Leash is good, but thought it would be more, it seems that soon will break. delivery fast, less than a month, all is well packed
Reached 28 days shaky thing, button jammed on long enough as not cool
Arrived, went a very long time today, check the strength and effectiveness) ordered 5 meters, why is all in some oil смазывающем
The goods as described, I recommend the store.
Good leash. fast delivery. I advise
Great leash! the lock is working, how much is enough only .......))) shipping fast
Goods came after three weeks in the Volgograd region. consistent with the description, quality satisfied the store did offer a sociable recommend
The store regretted pupyrku. kotsek course not, but who knows I was lucky others may come with scratches. buttons work. 5 meters tape.
The order came exactly one month to атырауской region (ганюшкино) Respect for the store
Good slip cord. button is quite loud clicks. the main thing to have served for a long time
It's great leash) came 15 days before the Stavropol Territory, it is a record of course)) very comfortable, take a week, everything is fine) two buttons when you press the most do not end up cord is fixed an isolated, if a push button until the end, the unit is turned, remove the unit can be small) course for large dogs rocks navryatli fit, and for small and medium-excellent) I have japanese hin 5-6 kg) I would recommend this product and store) thank you very much)
Excellent product! super attentive store and fast. I loved it!
Good product. just like in the photo. i would recommend